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Your Safety, Our Responsibility

Hbaee Responsible Gaming – A Safe and Balanced Gaming Experience

Knowing your limits is just as important as having fun. hbaee wants every player to game responsibly so that gaming stays a genuine source of enjoyment.

What is responsible gaming and why does it matter?

Gaming can be a great source of entertainment in people's lives. But when playing becomes a habit that goes beyond healthy limits, it can create problems for individuals and their families. hbaee believes responsible gaming is not just a rule — it's a culture.

We want every hbaee user to game mindfully and with genuine enjoyment. This page covers hbaee's responsible gaming policies, tools, and the support available to you.

Keep in mind: Gaming is for entertainment, not a guaranteed income. Never spend more than you can afford.
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Our Protection Tools

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once set, it cannot be increased before the designated period ends — your best safeguard for staying on budget.

Cooling-Off Period

If you feel like you need a break, set a cooling-off period of 24 hours to 30 days. During this time, all gameplay on your account will be completely suspended.

Self-Exclusion

For long-term support, choose self-exclusion for anywhere between 6 months and 5 years. Once activated, you will no longer be able to log in to your account.

Session Time Reminder

Set pop-up reminders every hour or after a set period. Even when you're deep in a game, it's easy to keep track of time.

Loss Limit Control

Set a daily or weekly loss limit. Once you hit it, your session ends automatically, preventing further losses.

Help & Support

Hbaee's dedicated support team is ready to listen whenever you're facing a gaming-related concern. Reach out for yourself or for someone you care about.

Recognize the Warning Signs

The first step to responsible gaming is knowing yourself. People often don't realize when playing has become a problem. If you notice any of the signs below, it may be time to pause:

  • Spending beyond your budget
  • Chasing losses to try to win back money
  • Hiding your gaming from family or friends
  • Trying to stop but unable to
  • Gaming is affecting your work or studies
  • Playing with borrowed money or loans
  • Turning to gaming to escape a low mood, stress, or loneliness
  • Feeling guilty or remorseful after playing
One or two signs don't necessarily mean addiction. Rather than ignoring these signs, stay aware and seek help if needed.

Check In With Yourself

Answer the following questions honestly to yourself — this is just for you:

1
Did you spend more on gaming than your budget last month?
2
Have you ever played more after a loss to try to win it back?
3
Are you hiding your gaming habits from the people closest to you?
4
Do you feel restless or irritable when you try to stop gaming?
5
Is gaming causing problems in your family relationships or at work?
6
Have you ever borrowed money or taken a loan to play when you were short on funds?

If you answered "Yes" to two or more questions, use hbaee's responsible gaming tools or reach out to our support team.

How do I set limits?

Using hbaee's responsible gaming tools is straightforward. Just follow the steps below:

1
Log in to your account

Log in to your hbaee account and go to your profile settings.

2
Open the "Responsible Gaming" section

From the profile menu, click on the "Responsible Gaming" option.

3
Choose Your Limit

Set whichever limit you need — Deposit Limit, Time Limit, Cooling-Off, or Self-Exclusion.

4
Confirm

Once a limit is confirmed, it takes effect immediately. Limits can be decreased at any time, but increasing a limit requires a mandatory waiting period.

5
Seek Help When You Need It

If you need help, our support team is always available via live chat or email.

Minor Protection

Hbaee strictly prevents anyone under 18 from accessing the platform. Age is verified at registration, and identity is confirmed through the KYC process.

If you have children or teenagers at home who use your device, please take the following steps:

If you suspect a minor has an active account, let us know immediately. That account will be closed without delay.

FAQ

Once your self-exclusion period ends, you can request to reactivate your account. However, it cannot be cancelled before the period expires. Use this time as an opportunity to recover and reset.

Yes. Deposit limits take effect as soon as they are set. Requests to lower a limit are applied immediately, but increasing a limit requires a cooling period of 24 to 72 hours.

Start by having an open, non-judgmental conversation with them. Contact the hbaee support team — we guide family members too. Encourage them to seek professional counseling if needed.

Yes, any balance remaining in your account can be withdrawn during a cooling-off or self-exclusion period. Only new gameplay and deposits will be restricted.

Absolutely. Gaming addiction is a recognized mental health condition, and it is treatable. Consult a mental health professional or counselor. The hbaee support team can also help point you in the right direction.

Tips for Balanced Gaming

Thousands of people enjoy gaming responsibly. A few simple habits can keep gaming fun and stress-free:

Set Your Budget Beforehand

Before you start playing, decide — mentally or in writing — the maximum amount in BDT you're willing to spend.

Set a Time Limit

Decide how long you'll play each day. Setting a timer works well.

Don't play when you're feeling down

Decisions made in the heat of the moment often lead to regret. If you're not in a clear headspace, take a break.

Keep your expectations realistic

Gaming is for entertainment — not a regular source of income. Keeping that mindset makes losses easier to handle.

Tell Your Family

Letting someone close to you know about your gaming habits means they can be a partner in keeping you well.

Take Regular Breaks

Take at least a 10-minute break every hour. Get up, walk around, and drink some water.

Hbaee's Commitment

Hbaee is more than a gaming platform — we believe in building a responsible community. Every decision our team makes keeps the wellbeing and enjoyment of each user in mind.

We regularly review our responsible gaming policies and add new tools. Your feedback and concerns mean a great deal to us. Together, we can keep gaming safe and enjoyable for everyone.

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